The Knowledge Podcast

Operations in the Next Normal

Marilyn

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The "next normal" signifies a permanent shift in operations, requiring more resilient, digital, and data-driven organizations. Efficiency alone is no longer sufficient; resilience and agility are key. 

Rethinking Operations in the Next Normal” – McKinsey & Company⸻

Core Thesis: The “next normal” is not a temporary disruption. It is a permanent operating shift.Organizations must redesign operations to be:
 • More resilient
 • More digital
 • More data-driven
 • More agile
 • Less dependent on legacy systems. 

The pandemic didn’t create these pressures — it accelerated them.

Operations is now strategic. 

Operations used to be seen as back-office efficiency. Now it is a competitive advantage. 

Companies that thrive:
 • Respond faster to disruption
 • Use data to adjust supply chains
 • Automate intelligently
 • Reallocate resources quickly. 

Operations become the center of value creation.


KnowledgePodcast,  Business Unboxed, Career and Work